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POLICIES

Policies

Policies and Terms of Conditions of Service

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Why we have policies

We understand that creating a comfortable and enjoyable environment is essential for you to relax and indulge in our services. That's why we have established these policies to ensure a seamless and delightful journey for each and every one of our valued clients. From appointment scheduling to payment procedures, we aim to provide you with a clear understanding of our practices, so you can feel confident and at ease throughout your time with us. Please take a moment to familiarise yourself with our policies, as they reflect our commitment to your satisfaction and help us maintain the highest standards of service.

01.

Promotional Vouchers

  • Vouchers can only be used on full price services.

  • Vouchers may not be used in conjunction with any other offer.

  • Only one promotional voucher may be used at any one time.

02.

Patch Tests

Patch tests must be carried out 48 hours before certain treatments can be carried out. (Please see below) 

  • Semi permanent make up, microblading and lip blush

  • Eyelash and eyebrow tinting

  • Henna brows 

  • Lamination brows 

  • Lash lift and tint 

No waivers and no exceptions. You will get one reminder to come in for a patch test but it is your responsibly to come for it. If you fail to show up for your patch test and do not cancel within the 48 hours you will loose your 50% deposit, as we will not be able to carry out the treatment. 

03.

Bookings

All bookings must be secured by paying a 50% deposit via the booking system, you will receive a text/email to ask you to do this. . If this is not done when booking the appointment, it will be cancelled and offered to another client. 

04.

Deposits

All bookings must be secured by paying a 50% deposit via the booking system, you will receive a text/email to ask you to do this. . If this is not done when booking the appointment, it will be cancelled and offered to another client. 

05.

Cancellations

48 hours notice must be given for any reschedules or cancellations or you will be charged 50% of the appointment fee. If you fail to show you will be charged in full. There are no exceptions, this applies to any reason for your reschedule or cancellation. Please take into consideration that 48 hours is not enough time for us to fill an appointment. 

 

If appointments are booked up to 1-3 months in advance and then cancelled, your deposit will be refunded, minus a £10.00 admin fee.

06.

Change of Treatment

If you come in for an appointment and change your mind about what you would like done, if the treatment takes less time and is cheaper you will still be charged the amount for what you were originally booked in for. 

07.

Age Policy

Clients that are 16 + years of age 

Nobody under the age of 16 will be able to be treated for any kind of waxing. 

 

Clients that are 18+ years of age 

Nobody under the age of 18 will be Abe to be treated for any eyelash or eyebrow tint, henna brows, brow lamination, nail extensions or gel polish. 

08.

Refund Policy

Bookings made in Person

Deposits for bookings made in the salon cannot be refunded for cash, or to a credit/debit card. Instead, a salon gift card for the value of the booking / deposit will be issued.

Bookings Made Online

Refunds to the original payment method will only be issued only for bookings made online.  Cancellation or rescheduling of appointments made online can be done up to 48 hours before the scheduled appointment time. Failure to do so will result in a 50% charge of the total service fee. No-shows will be charged the full amount of the service fee.

 

Any refund value will be issued to the same card the booking was made with, and cannot be issued to another credit/debit card, nor in another tender.

Variations in the policy

Please note that the refund policy may vary depending on the specific service or treatment you are booking. We recommend that you carefully review the refund policy when booking online.

If you have any questions about the refund policy, please do not hesitate to contact us.

 

09.

Recommend a Friend Policy

20% off cards may only be used during off peak times, and by NEW customers only. We have a range of other offers which may be available to existing customers. Discount cards are specifically for the therapist stated on the discount card and cannot be used for a reduction for any other service or therapist other than that clearly stated. The card must be fully completed prior to its redemption.

There is a minimum spend of £30 for redemption of any 20% offer cards.

Our policies are subject to change at any time please check back regularly or speak to one of our team members before booking.

FIND US

3 West Tower Street

Carlisle 

Cumbria

CA3 8QT

United Kingdom

OPENING HOURS

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

CLOSED

09:00 - 17;00

09:00 - 17:00

10:00 - 19:30

10:00 - 17:00

09:00 - 16:00

CLOSED

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